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How to File a Complaint Against Building Management in Dubai

If you are facing issues with your building management in Dubai and need to file a complaint, this guide will provide you with step-by-step instructions on how to do it effectively. It is essential to follow the correct procedure to ensure your complaint gets resolved promptly.

1. Gather Supporting Evidence

Before filing a complaint, ensure you have sufficient evidence to support your claim. Take photographs, record videos, and document any conversations or incidents that are relevant to your complaint. This evidence will strengthen your case.

2. Understand Your Rights

Familiarize yourself with the relevant laws and regulations in Dubai regarding building management. This knowledge will help you understand the rights you have as a tenant or owner and the obligations of the management company.

3. Contact the Building Management

Start by contacting the building management directly. Inform them about the issue you are facing and provide them with an opportunity to rectify the problem. Document all communication, including dates, times, and responses received.

4. Submit a Written Complaint

How to File a Complaint Against Building Management in Dubai

If the issue isn’t resolved after contacting the building management, submit a written complaint. Your complaint should include a clear and concise description of the problem, along with supporting evidence. Send the complaint via registered mail or email and request a delivery receipt to ensure it reaches the management.

5. Contact the Real Estate Regulatory Authority (RERA)

If the building management fails to address your complaint, contact the Real Estate Regulatory Authority (RERA). Submit the details of your case along with the evidence you have gathered. RERA will investigate the matter and take necessary action if required.

6. Seek Legal Assistance

If all internal and external avenues have been exhausted without a satisfactory resolution, you may consider seeking legal assistance. Consult with a lawyer specializing in real estate and property management disputes to explore your legal options further.

Filing a complaint against building management in Dubai requires following a systematic approach. By gathering evidence, understanding your rights, contacting the management, submitting a written complaint, involving RERA if necessary, and seeking legal assistance, you can enhance the chances of a successful resolution to your complaint.

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